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Web and Brand Design
Challenge
While Airbnb is globally renowned for its world-class consumer UX, its internal employee experience told a different story. Essential policies and operational resources—ranging from office badging to service animal guidelines—were scattered across fragmented systems, causing internal friction and wasted productivity.
Task
As the lead consultant, my mission was to bring the same standard of "surprise and delight" found in Airbnb's consumer booking experience to internal employees, turning a frustrating intranet into an intuitive, centralized hub.
Action
Eliminated internal friction by creating a single source of truth, drastically reducing the time it takes employees to find vital company policies and elevating the internal tools to match the quality of Airbnb's external brand.
Result
Created a 16 page website. Designed 8 different iterations based on stakeholder feedback. Also created component library for scalability into a headless CMS once proprietary tooling was sunsetted.
